The Cosmopolitan Concierge Brand. Welcome to Our 5-star Approach to Concierge Service…..
Close your eyes…
…and imagine a visit to a five star hotel. How will those stars work for you?Accommodating staff who approach your every request with both courtesy and urgency? Impeccable cleanliness and well maintained facilities? Those little extras that add up make your stay an escape from the harried pace of everyday life? Now imagine this five star service in your lobby.
Now open your eyes and acquaint your self with our 5-star approach to concierge services!
We are the Southeast leader in upscale five-star concierge services who offers on-site services to condominium buildings and timeshare communities. On-site services include the security, door man, bell hop, and valet you’d expect.Our goal is to bring back good old-fashioned customer service. Too often today the customer feels lost and forgotten as businesses spend more and more of their time and effor t building up products and services. At The Cosmo Group, however, our business is the customer. We bring personal, individualized attention where it’s needed most – home.
In today’s competitive Real Estate market, you need a Concierge provider to go beyond the typical expectations. We are the only upscale Five-star concierge provider who you can expect second to none services to attract, satisfy, and retain your residents and enhance your reputation in the process. The Cosmo Group has been a leader in the Concierge industry since 2006. Our goals were simple when we star ted, to offer the highest level of service and professionalism while providing a safe and secure environment in which to live. Our services give our clients a competitive edge by being more than just a title, but rather providing a lifestyle. Our team understands the role they play in each community by always going above and beyond to reach the highest level of resident satisfaction. Our goal in each community is to provide “value” rather than just the typical “status quo”. Which is why we are constantly improving our service and services to make a positive impact on the lives of our clients. After all, it’s our job is to handle the details, so all you have to do is enjoy your life!
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Our 5-Star Approach
- Customer Focus – We cannot say it enough: our business is our customer. Our goal is to meet the needs of every resident and guest.
- Quality Control – We hire the best and brightest, and provide them with consistent supervision and training.
- Communication – A single point of contact for our clients to facilitate all communication between management, the board, and residents.
- Professionalism – The hallmarks of professionalism – dependability, integrity, courtesy, and conscientiousness- are the foundation of our company’s mission, and are embodied and embraced by every one of our customer service professionals.
- Innovation – We’re on the cutting edge of all upscale concierge offerings including our resident software that meets the needs of all residents and brings buildings into the 21st Century.
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The Cosmo Difference
- Extensive training of all Concierge and Security Staff
- Highest levels of Customer Service
- Professionalism, integrity, and dependability
- The best and brightest team
- Customization: We tailor our service to your needs
- Monitoring and surveillance
- Standing to Greet
Typical onsite services
- Monitoring surveillance cameras
- Monitoring and securing the lobby
- Walking the premises
- Receiving and signing for packages
- Greeting residents and guests
- Dinner reservations
- Handling resident and guests complaints
- Hosting cocktail par ties for residents
- Logging and announcing visitors
- Scheduling move-ins and move-outs
- Scheduling and facilitating deliveries
- Enforcing safety procedures
- Hosting cocktail par ties when possible
- Providing wake-up calls
- Arranging airpor t and local transpor tation
- Calling in dinner reservations
- Obtaining event tickets
- Honoring unique service requests
- Performing light maintenance and housekeeping
Other arranged services :
- Dog walking
- Grocery shopping
- Errand services
- Valet Dry Cleaning
- Car Wash
- Shoe shine
- Pet sitting
- …much more!
