As an industry leader, we have been providing concierge and valet solutions for upscale residences since 2006. As most of us in the service industry, we’ve faced our own challenges of hiring the right candidate, retaining that candidate, and providing adequate training as each individual’s learning curve is different. It’s a challenge of which is both time consuming and costly. It took us awhile to figure out we must constantly interview potential candidates regardless if we’re hiring to be able to fill positions without delay. Due to our constant drive to find qualified people, our understanding of who and what it takes to provide a great service, we have found the perfect solution for other service companies, property management companies, and self managed associations.
Our Standards
Our company understands that we are only as good as our team. That’s why we seek to hire the best in customer service, the most professional, and dependable. We also understand the value of service and how to important it is to add value to buildings and not just the status quo. We strive to provide the highest levels of service to all our clients by creating a 5-Star environment, one usually only found in upscale hotels.
- Have you ever been in a bind with finding coverage?
- Is interviewing and finding the perfect candidate time consuming?
- Do you wish someone would handle the search and all you had to do was approve?
- Have you ever had to work the desk because of someone taking vacation or time off?
- Our competitors in the security or Concierge industry
- Buildings that self manage the Concierge or Security Staff
- Hotels
- Community Management Companies
- Anyone with service staffing needs including Housekeeping, Concierge, Maintenance, and Property Managers.
If you answered yes to any of those questions, so have we at some point. That’s why we decided to take our expertise and dedication to finding the right person, and offer our services to our fellow industry leaders. We offer a host of services concerning staffing, but just like a “headhunter” or “job placement companies” we do all the interviewing, background checks, and so on to make sure we find the perfect candidate(s) for you. Once we select, all you have to do is just meet with the top candidates or have one or more of them work a “day of observation” as we do. The day of observation is a good way to see how they interact with residents and their overall demeanor.
Who are our potential clients?
Our Solutions:
- HR Staffing Solutions: We’ll take care of all the qualifying, interviewing, and background checks for all positions in the hospitality industry including Concierge, Security, Property Managers, Maintenance and Housekeeping.
- Emergency Staffing: You need extra coverage for an event, employee on vacation, or long/short term absences; we’ll take care of it.
- Consulting: Need help improving the overall service? The reason we’ve been successful is because we know how to create a value. We’ve written many emergency plans, building policy and procedure books, and understand the importance of knowing the building.
- In-House Solutions: Some buildings have brought many services under the roof of the association for many reasons. The only downside is the training of the staff and the management. Most PM’s don’t like calls at 3am regarding situations that our management usually deals with as well as the time to train or manage the staff. We can provide the ongoing management of the staff and ensure they are property trained as well as provide coverage for situations.
Why use our service?
- Saves time and money
- Cost effective
- Low upfront cost with money back guarantees
- Our expertise is hospitality both managing and staffing
- Complete One-Stop staffing solution
- We help deal with the headaches, so you can run your company or association
To our competition in the Concierge industry:
The biggest issue we face as a hospitality company is the staffing aspect. We spend hours upon hours sorting through resumes, interviewing, and training only to find out they are not the ideal candidate. We are constantly interviewing and seeking new qualified people to always be prepared in the event a last minute position becomes vacant. We’ll save you time, money, and the headache of trying to sort through a qualified employee with a good resume but nothing else or a qualified employee that is more beyond the interview. All candidates will sign non-competes so no worries of the employee going elsewhere or kept by us.
